Returns Policy main image Returns Policy image

30 Day Return Policy

If your item was purchased in error or you've simply changed your mind, it may not be too late for a refund. We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification.

For any returns, the Item/s must:

  • be returned in original re-sellable condition with all tags and packaging (ready to be put back on the shelf)
  • NOT be opened, used, worn or damaged, and are in perfect condition when we receive them back
  • NOT have writing or anything on the item itself or its packaging.
  • be securely packed. DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

BIG AUSSIE DEALS WILL NOT ACCEPT OR GIVE A REFUND IF ITEMS ARE SENT BACK WITHOUT NOTIFICATION.

Handling Fees Will Apply:

  • $10 for 0 - 22kg
  • 20% of unit cost for items over 23kg.


Either of these will be deducted from the refund provided.

 

Delivery Fees

  • Delivery fees are not included in the refund, and the item must be returned at your own cost
  • The refund amount will also have original freight costs deducted
  • If the item was sent with free postage, a postage fee will also be deducted from the refund amount

If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

If you wish to take up this offer, please undertake the following:

  • send us an email with your order reference number, the item/s you wish to return, and the reason for the return
  • our Customer Service Department will review your email and send you further instructions.

 

Cancellations

A Cancellation fee of 20% may be charged upon cancellation of any sales order for reserved goods. Goods not taken on date of sale must be collected within 90 days or a reasonable storage charge will be made. ​

 

Non-Returnable Products:

  • All electronics
  • LED lights
  • Filters
  • Tubes
  • Tires
  • Spare parts for range hoods, quad bike, arcade machines, bar fridges, scooters and gun safes